Terms & Conditions

Satisfaction Guarantee

Your business is important to us at ARCAD INC. We guarantee that every effort will be made to ensure your 100% satisfaction with our products, price, and service. Please contact us via phone, fax, or email with any questions or concerns. We're always happy to help.


Software Policy

ARCAD INC. makes every effort to offer highly-compatible software and mobile apps. We understand that sometimes software doesn’t want to work correctly for all computers. ARCAD INC. will refund the purchase price for any software title within the first 30 days of use if it is incompatible or does not meet your needs. Please note that software that is returned for refund must be deactivated and uninstalled from any computer it was installed on. Continued use after return is considered piracy and is subject to federal penalty.


Shipping & Freight

We offer free shipping on all orders for ground shipping with estimated 4 to 6 business days delivery. The cost for expedited service with one business days delivery within continental USA and Canada is USD$60.00. All orders ship F.O.B. Toronto, Ontario. ARCAD INC. is not responsible for lost or damaged freight. All packages are insured when they leave ARCAD INC. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. ARCAD INC. will be happy to work with you and the carrier to secure a settlement for damaged freight provided proper documentation has been made on receipt. Failure to document damage will make it impossible to secure an insurance claim on your behalf.


Pricing

Prices contained on this web site are subject to change without notice.


Products

ARCAD INC. reserves the right to change the specifications of its stock products without notice.


Custom Orders

ARCAD INC. reserves the right to change the specifications of its custom products without notice.


Minimum Order

ARCAD INC. has a no minimum order for online purchases.


Payment Terms

The following credit cards are accepted Visa, MasterCard, Discover Card and American Express in addition to PayPal. ARCAD INC. also accepts Net 30 day terms with approved credit.


Cancellation

Once an order is placed it goes immediately into production. Therefore, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.


Product Returns

  • Custom products cannot be return unless they were defective at the time of sale.
  • Return of stock product is subjected to a 25% restocking charge.
  • Return Authorization Number must be obtained prior to return of any product.
  • Return Authorization Number is obtained by calling or emailing ARCAD INC.
  • Packages returned without authorization have to be refused. No exceptions.
  • Returnable products can be returned for either product credit or refund.
  • Credit or refund is only available for stock products or defective custom product.
  • Refund or credit will only be issued after return and inspection (approx. 1 to 2 weeks).
  • All returned product are inspected upon receipt to confirm credit or refund amount.
  • Products must be returned within 30 days of sale. No returns after 30 days
  • Products must be in new resealable condition to receive a credit or refund.
  • Products damaged in shipment are not covered by warranty.
  • If return freight is lost or damaged in shipment it is not covered by warranty.

Return Address

ARCAD INC.
1906-362 The East Mall
Toronto, ON  M9B 6C4
Canada

Attn: Customer Service
phone: 647-693-7715


Product Warranty

ARCAD INC. sells its products with the intent that they are free of defects in manufacturer and workmanship at the time of sale. ARCAD INC. warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of ARCAD INC. under this warranty shall be limited to the requirement that it makes good at ARCAD INC.'s place of business any part or parts which are returned to ARCAD INC. within 30 days from the date of delivery to the purchaser. Such return of the product to ARCAD INC. must be made with transportation charges prepaid. ARCAD INC. will then examine the product to determine if the product is in fact defective. The aforesaid warranty is expressly in lieu of all other warranties expressed or implied along with all other obligations or liabilities on the part of ARCAD INC. ARCAD INC. does not authorize anyone to obligate ARCAD INC. in any way beyond the terms set forth above. ARCAD INC. does not warrant any product which it has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of ARCAD INC., affects the product's stability or reliability.


THE WARRANTIES PROVIDED BY ARCAD INC. AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF ARCAD INC. WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT. IN NO EVENT SHALL THE WARRANTIES OF ARCAD INC. REQUIRE MORE FROM ARCAD INC. THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. ARCAD INC. SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.


Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of ARCAD INC.


Standards & Sources of Information

Many of the ARCAD INC. products found on this website have been designed to comply with one or more industry standards. When ARCAD INC states that a product complies with a particular standard, we are conveying our general interpretation of that standard relevant to size of text, use of graphic, and the location and size of message panels, etc. Since we have no knowledge of your specific facility or hazard, it's impossible for ARCAD INC to guarantee that your use of our products will comply with any law or standard. this site is not intended as a substitute for expert analysis or professional consultation. The information is accurate to the best of our knowledge based on our review of the industry. ARCAD INC. makes no guarantee of information on this website. Each customer is responsible to ensure that the use of ARCAD INC. products comply with applicable laws and standards. ARCAD INC assumes no liability of injury or damage as a result of using our products. See our full warranty above.